Drive new monetisation opportunities with virtual mobile assistants
Provide personalised service and protect your subscribers from robocalls
Challenge
Mobile users are tired of constant robocalls, but they do not want to miss an important call
Solution
An AI-powered PA accepts incoming calls and sends the text transcript of the dialogue to a preferred messenger or mobile app
Results
Increased customer loyalty, extended call duration and interconnect growth, high NPS scores
Improve your customer experience, increase client satisfaction and get extra revenue
What can a Mobile PA from Tovie AI do?
Protects from robocalls
The mobile assistant will accept incoming calls, protect from scammers and ask for the reason for calling when subscribers are reluctant or too busy to talk. Peace of mind has the strongest impact on customer satisfaction and loyalty, so let them have it
Picks up the phone when subscriber is busy
The assistant recognizes the intent of the call and keeps the conversation within the context. It can turn a scammer down, confirm a haircut appointment, talk to a deliveryman and get all the details. The subscriber will then get an audio file and a text transcript of the dialogue in a preferred messenger or mobile app
Takes a call when subscriber is offline
Subscribers can set up a custom script, using their own answer options. They can enter the name and a reason they are not picking up the phone, and the mobile assistant will use it once it receives the call
Extends incoming call duration
Spammers engage in a dialogue with the Mobile Assistant assuming that they are talking to a human. This results in an extended call duration and interconnection revenue growth
Custom mobile virtual assistants meet every need
Offer a personalised virtual assistant experience to your customers. Enable users to pick an assistant to their liking: any voice, any gender, any personality
Be it a celebrity persona, androgynous alien creature or cartoon character, custom assistant screens calls, answers them and sends transcripts and audio recordings to a preferred messenger or mobile app
Provide personalised service for your subscribers
Viral characters for competitive edge
Premium features create added value
Consistent CX builds customer loyalty
Accessibility across multiple platforms
Better retention and upsell opportinuties
Emotional connection with your customers
Features
- A human-like conversation
- Both pre-recorded and synthesized speech
- Text and audio transcripts to mobile app or messengers
- Built-in NLU core for natural language understanding
- ASR/TTS (Automatic speech recognition/Text-to-Speech technology)
- Prebuilt user behavior patterns
50%
of all inbound cell phone calls are robocalls or spam
60%
of all consumers complaints to the FCC are about robocalls
651,176
minutes spammers wasted in 2020
Protect your customers against spammers and cement your title as the most advanced telecom operator
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